Over the past few months, NGF has been exploring the concept of loyalty in golf, including a surprising disconnect between industry self-perception and customers’ actual experience, plus what it’ll take to build more meaningful connections. Today, we take the conversation a step further by examining a more fundamental challenge: the narrow conceptualization of who plays golf and why.
It begins with something as innocuous as stock photography, where a look at the most downloaded “golfer” images reveals startling uniformity: middle-aged white men, dressed neatly in their pressed khakis and polos, captured swing posing – perfect form – against pristine backdrops.